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Should you maintain a “chinese wall” between your business and personal contacts on social networking sites?
I get asked this question a lot. Plus, more specifics ones like:
- Do people care about my new baby niece?
- Do I want people to see the pictures of my vacation?
I’ve even heard people say “I have two accounts. One for work, one for personal.”
With all due respect, you are cutting yourself off at the knees.
Yes, you need to protect your micro-brand We have established that. So, if your vacation pictures have you cavorting with drug dealers then, you are probably right.
On the other hand, it adds personality to your profile. While I many not care about your baby niece (well, I love babies, but you get me), it is not something that is going to make me say “I can’t work with this person” or “I don’t respect this person.”
But, more importantly, let’s think about the idea of two accounts.
The idea of social networking is that you can build and cultivate connections with your immediate network. Then through those connections, you will be introduced to other people who, in some way, will add value to your life (be it personal or professional interests).
And, my friends, here is the KEY POINT. You have NO idea who your network knows.
You don’t know where that next connection is coming from.
So, why would you say to your personal friends (basically) “your network can’t help me grow professionally.”
And to your business contacts, “your network can’t help me grow personally.”
Here is my story to prove the point.
A few weeks ago, I get a note via Facebook from Jules. that has a subject line of “Hi.”
It read:
stumbled across your blog and enjoyed a few posts.
Suprised to notice how many friends we have in common.
Just a note to say "kudos"
I was intrigued and responded:
hey, thanks for the note. As a marketer, i'm curious to know
1. how you stumbled across the blog
2. which posts you liked....
we DO have a lot of friends in common. Small world, eh?
He answered:
I am in the privacy/consumer protection business, so particularly liked your post critiquing 'checks' sent out by marketers, when those checks are really hidden offers. I find those sorts of "offers" so insulting...
Our mutual Facebook friend, Bob Smith [name changed] is a relative of my wife, and I noticed the sad news/pics of his dog on FaceBook - and while on his page your name caught my eye cause of the Microsoft network listing
[FYI: Bob lives in my neighborhood and we are only friends socially. No business together…at all.]
So, we went back and forth a few more times and I sent a friend request, which he accepted.
Only thing is, when he says “I am in the privacy/consumer protection business,” it is like the Jonas Brothers saying “we dabble in the music business.”
You see, Jules is the Chief Privacy Officer at AOL.
Now, I have no immediate business opportunities with AOL.
I certainly haven’t earned the right to even begin the conversation with Jules (aka permission)
But for someone with a commitment to networking and relationships and growing my business, I dare say that this is a valuable addition (still have to cultivate by delivering value, but the connection is made).
It’s not rocket science to figure out that the CPO of AOL is probably well connected.
But remember, I am connected to him because of the death of the dog of his wife’s cousin!
Further proof: there is no 'social networking for business'
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Comments
Adam said on 9.18.2008 at 11:08 AM
Jer:
This issue fascinates me and I'm always grateful for your posts that spark conversation around it.
I think we're like a baby looking at his hand and just starting to figure out that it is his, that he controls that neat looking thing. Forget walking or even crawling. We are just finding our bits and pieces in this new world.
The issue you highlight has profound social implications and we genuinely don't yet know how this will play out.
That said, there is a significant values issue here that exists independently of the technology and how it will evolve. Let's agree that bifurcating your online life into personal and business (or any other split) will, necessarily, handicap your networking efforts. Still, that may be a price some people are willing to pay in order to maintain some control over who knows what about them. If you could press a button so that everyone in the world would know everything about you that any one of them knows (but not what only you know), would you press that button? I wouldn't. (We may not have that option in some number of years to your point about our inability to control the message.)
It's not just the cavorting with drug dealers that one might like to keep from certain people. We all do many things that we're not proud of or that we are but only amongst a select audience. Complete transparency about our lives is probably not something anyone really wants.
Even though it reduces the value of networking.
Jessica said on 9.25.2008 at 9:37 AM
This is a really interesting post -- I first read it a couple days ago, but I've been thinking about it since then.
About 10 years ago, when I was in college, I started doing singer/songwriter gigs on the side and was doing it with a stage name. I had a primitive web site and email list, and it was really easy to keep my academic life separate from my music life.
Nowadays, I work full-time in a job I really like, but I still try to do music on the side every now and then. When it comes to social media and any kind of self-promotion, it feels like a major identity crisis each time -- The way I present myself is the same, but it's very annoying to have a "work" name and a "stage" name.
It's making me wonder -- In this day and age, when the line between personal and professional networking disappears, is it useless to have a stage name?
Jeremy said on 9.25.2008 at 1:45 PM
I don't think it is useless to have a stage name. I have one, sort of, with the "jer979" thing going on. As long as you connect them. No sense keeping them separate or trying to 'hide' them. If you are upstanding and honest, you stand to gain more by connecting your lives than keeping them separate, IMHO.
Jessica said on 9.25.2008 at 7:32 PM
I tend to agree ... It's actually sparked publicity and press coverage both ways. (Corporate types are fascinated by my music life, and musicians think my other public life is unique.)
I guess the only concern is that it's confusing for fans/colleagues, branding-wise. But I know the new era of social media is challenging our ideas about branding -- I suppose this is just one example.